Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it and unused. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@oraicebaths.com. Please note that returns will need to be sent to the following address:
86 Westpoint Drive, Hobsonville, Auckland 0618

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your item. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@oraicebaths.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Non-Returnable Items

We do not accept returns for sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it and unused. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@oraicebaths.com.

Consumer Guarantees Act

For New Zealand customers, our goods come with guarantees that cannot be excluded under the New Zealand Consumer Guarantees Act 1993. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. For more information, please visit the Consumer Protection website.

Science Behind the Chill

Unlock the Power of Cold Therapy

Dive into the science of cold water immersion—activating your body's natural defenses to enhance circulation and speed up recovery. Discover why colder is better for your overall health and well-being.

Benefits of Upright Immersion:

Experience the advantages of upright immersion in an ice bath. This posture promotes better posture and deeper breathing, while engaging core muscles for a dynamic, full-body response. Unleash the potential of your physique with every plunge.

Hydrostatic Pressure Explained:

Feel the gentle yet effective pressure of water in our ice baths. Hydrostatic pressure reduces swelling, enhances circulation, and supports your joints and muscles. This natural compression helps your body heal and rejuvenate more efficiently.

Full-Body Benefits:

Submerge in our ice baths for comprehensive health enhancements. Experience improved mental clarity and mood, a stronger immune system, and reduced inflammation. Each session offers a profound impact on physical and mental wellness.

Optimal Use Tips:

Maximize the benefits of your ice bath with these simple guidelines: immerse for 3-5 minutes to start, gradually increase exposure, and aim for regular sessions. This routine ensures the best results for health and recovery.